Purpose of the Job:
The Senior Claims Processing Technician will operate within clear guidelines handling and processing individual claims for the Motor Fleet division. The job holder will provide support to the motor claims processing team and act as a point of contact in the absence of the section leader.
Principal Accountabilities:
• You will be responsible for all the incoming post to the department; involving scanning of all documentation and assigning correspondence to appropriate claims adjusters and Section Leaders.
• Using our systems including I90 and Document Management System (DMS), you will register new claims and maintain the integrity of the data in the systems with developments and progression of the claim.
• You will also be responsible for routing the claims through to the appropriate claims adjuster in each case.
• You will build effective working relationships with internal colleagues and external 3rd party suppliers.
• You will also have the capability to support the Claims Adjusters by liaising with our engineers and confirming authorisation for repairs, processing payment for small claims and engineers fees.
• You will monitor the workflow, volume of work and provide MI to management.
• You will be an escalation point for the motor claims processing team and assist in resolving problems and issues.
• You will support the Section Leader in the training and development of the team.
• You will be a Claims Processing technical lead.
• You will undertake other ad-hoc tasks as required.
Education, Qualifications, Knowledge, Skills and Experience:
• Awareness of Motor Claims Processing.
• Educated to a good overall standard.
• Intermediate level of competency in Microsoft Word, Excel and Outlook.
• Good organisational and prioritisation skills.
• Fast accurate typing and data input skills.